Privacy Policy

Information we collect

We collect information you provide when you register, place an order, or contact us, including your name, business name, email, phone, shipping/billing address, and professional credentials (such as NPI, tax ID, or license information used to verify eligibility). Payment details are collected and processed by our payment providers, not stored by us.

We also automatically collect limited usage data (such as device, browser, and pages viewed) to operate and improve the site.

How we use information

We use information to verify eligibility, process and fulfill orders, provide customer support, communicate with you, prevent fraud and misuse, comply with legal obligations, and improve our products and services.

How we share information

We share information with service providers who help us operate (such as fulfillment, shipping, payment processing, and email). We may disclose information when required by law or to protect our rights. We do not sell your personal information.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand site usage. You can control cookies through your browser settings.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, subject to legal and recordkeeping requirements. To make a request, contact us at the email below.

Retention

We retain information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Text Messages (SMS)

If you opt in to receive text messages from Steel City Labs, we collect your mobile phone number and your consent to receive messages. We use it only to send the messages you agreed to, such as order and shipping updates, quote and account notifications, appointment reminders and promotional offers. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing categories described in this Privacy Policy and will not be shared with any third parties, except with the service providers that deliver the messages on our behalf. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact steelcitylabz@gmail.com.

Contact

Privacy questions or requests: steelcitylabz@gmail.com.